Internship Customer Happiness

My Little Paris recrute !

À propos

My Little Paris (www.mylittleparis.com) est un groupe media et e-commerce de plus de 130 salariés, s’adressant aujourd’hui à une communauté de 5 millions de personnes. Notre marque de fabrique : un ton extrêmement travaillé et une vraie capacité à communiquer et générer du bouche-à-oreille sur nos produits et nos contenus.

Le groupe s’est spécialisé dans l’e-commerce en lançant My Little Box (www.mylittlebox.fr/), le colis mensuel lifestyle et beauté qui réunit plus de 150 000 abonnées dans le monde, notamment en France, au Japon et en Allemagne. La Gambettes Box (www.gambettesbox.fr/) quant à elle secoue les penderies de plus de 60 000 Françaises avec ses 2 collants par mois, et elle est également disponible dans toute l’Europe. Le groupe vient tout juste de lancer Traverses (www.traverses-ecole-creativite.com/), la première école digitale de créativité.

My Little Paris est aujourd’hui présent à l’international dans 13 pays, en Europe et au Japon, avec des bureaux à Berlin et à Tokyo.

Descriptif du poste

We are looking as of June 2022 for a hands-on, reliable and responsible Customer Happinnes Intern to be our clients voice and to make in place care and retention operations.

YOUR DAILY TASKS AT A GLANCE

  • You respond to questions, comments and requests from our subscribers (e.g. by email and on Instagram)
  • You surprise the customers with your friendliness and an extra portion care
  • You create templates (macros), newsletters and website texts to optimize the customer experience
  • You help creating customer loyalty and retention operations
  • You create monthly reportings and try constantly to improve our customer care and make concrete suggestions to optimise our service
  • You support other team members, e.g. our brand manager with competitions on our social media channels
  • You are a central person in customer service, in high times you coordinate 1-2 freelancers and are in close contact with the Head of Customer Care
  • You take on at least one major project on your own initiative
  • You report directly to the Country Manager
  • You are an active and very important part of our team!

Profil recherché

  • You are fluent in German (native speaker level) and also speak English or French.
  • - You have very good oral and written skills. Perfect spelling and grammar are a must!
  • You have a real sense of service and love to go the extra mile for the customer
  • You are committed, creative and you pay attention to details
  • You know how to build a trusting relationship and remain friendly and helpful in any situation
  • You enjoy working in a team and your colleagues appreciate your positive and cheerful nature
  • All grades and years of study are welcome
  • The position is available from mid June 2022

WHAT WE OFFER

  • An attractive remuneration
  • A beautiful office at the Rosenthaler Platz in the heart of Berlin
  • If you speak French, you can participate in numerous creativity workshops
  • Be part of a fast moving and creative team
  • Receive each month a My Little Box and Gambettes Box

Process de recrutement

Please send your CV and letter of motivation. We are looking forward to hearing from you!

Informations complémentaires

  • Type de contrat : Stage (6 à 12 mois)
  • Date de début : 19 juin 2022
  • Lieu : Berlin, Allemagne (10119)
  • Niveau d'études : Sans diplôme
  • Expérience : > 6 mois
  • Télétravail partiel possible